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Delivery & Returns

Delivery & Returns Information

One Stop Plumbing Direct Supply Inc

Clear, transparent fulfillment and return standards for all One Stop Plumbing Direct customers.

Shipping & Delivery

FREE Shipping ($0.00) on all U.S. orders
Handling Time: 1 – 3 Business Days (Mon – Fri)
Transit Time: 3 – 10 Business Days (Mon – Fri)
Total Delivery Time: 4 – 13 Business Days Total

30-Day Return Window

15% Restocking Fee on Eligible Standard Returns
Return Window: 30 Calendar Days
Return Shipping Cost: 100% Free Shipping ($0.00)
Restocking Fee: 15% Restocking Fee on Eligible Standard Returns
Defective / Damaged: Free Return Shipping; $0 Restocking Fee
Standard Return Eligibility & Manufacturer Warranty

Under our standard return policy, water heating equipment, commercial boilers, gas tankless units, and expansion tanks must be in their original, unused, uninstalled, and undamaged condition to qualify for a standard return. Equipment that has been connected to water or gas lines or operated is not eligible for a standard return. For damaged, defective, or incorrectly shipped items, contact customer support for assistance. Manufacturer warranty coverage depends on the product and applicable manufacturer terms. See our Refund & Return Policy for full eligibility requirements.

Have questions about your delivery or return? Our Miami, FL support team is here to assist.
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Need assistance with your order? Call our support team at +1 (305) 694-5155 or email support@onestopplumbingdirect.com. We are available Monday – Saturday: 9:00 AM – 8:00 PM | Sunday: 10:00 AM – 6:00 PM EST.