Refund & Return Policy

1. 30-Calendar-Day Return Window

At One Stop Plumbing Direct Supply Inc, we offer a 30-calendar-day return window. You have exactly 30 days from the date of receipt or carrier delivery of your item to request and initiate a return.

2. Return Eligibility & Installation / Plumbing Safety Exclusions

To qualify for a valid return, your product must meet the following strict criteria:

• The product must be in its original, unused, uninstalled, and undamaged condition.
• The product must be in its original factory packaging with all included manuals, spec sheets, accessories, hardware, and mounting fittings.

3. How to Initiate a Return & Return Labels

To start a return, please contact our customer support team at support@onestopplumbingdirect.com or call us at (305) 694-5155 with your order number and item details.

Once your return request is approved, we will provide an official prepaid return shipping label that you can download and print at zero cost ($0.00 Free Return Shipping).

4. Return Shipping Fee Responsibilities

5. Restocking Fees

• Standard Returns (Flat 15% Restocking Fee): We charge a flat 15% restocking fee on all standard returns (customer remorse, wrong item ordered) to cover physical inspection, cleaning, safety testing, and repackaging.
• Defective or Incorrect Items ($0 Restocking Fee): There are zero restocking fees for damaged, defective, or incorrectly shipped items.

6. Refund Processing Timeline

Once your return is received and inspected at our warehouse facility (which takes 1 to 3 business days), we will notify you of the approval or rejection of your refund. If approved, your refund (minus applicable 15% restocking fee for standard returns; return shipping is 100% FREE ($0.00)) will be automatically credited back to your original payment method (Visa, Mastercard, American Express, or Discover) within 7 business days.